BSc Computing and IT
2021 to Current at The Open University
Certificate of Higher Education in Computing and IT
2022 at The Open University
AS-levels & GCSEs
AS-levels in Chemistry, History, English Literature and Geography. 12 GCSEs A* to B including Maths and English.
Senior Sales Consultant | MyTutor, UK
From 2021 to 2023
• Conducting call reviews for team members and leaving feedback for them
• Supporting a team of 5 sales executives with coaching and training
• Conducting call reviews for team members and leaving feedback for them
• Helping with streamlining processes and testing new ways of working
• Outbound B2C telephone sales.
• Helping customers across live chats, emails, Whatsapp and over the phone. Using Intercom and Zendesk
• Help develop and revamp all of the sales training to provide a better joining process for new starters
Travel Advisor | Global Work and Travel, Australia
2019
• Outbound telephone sales, to website signups. Managing leads through the pipeline and securing a deposit for their trip
• Selling worldwide teaching and volunteer trips
• Helping customers with enquiries on trips and advising them of the suitable ones
Sales Consultant | Sofology, UK
From 2017 to 2019
• Advising and selling furniture in-store to customers. Over £1million in sales during my first year.
• Exceeding at KPI’s. Selling optional extras to a high level. Including insurance, care kits and footstools. While also managing finance terms to keep them low.
English Teacher | Ban Bang Yai School, Thailand
2017
• Teaching a wide range of year groups English in a Thai school
• Creating a fun and engaging learning environment for students
• Planning and preparing lessons
- HTML
- CSS
- Astro
- Java
- Javascript
- Sales
- Management
- Team Coaching
- Communication